100% SATISFACTION GUARANTEE
Returns - At BGI, we stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Fitness equipment will be subject to a minimum restocking fee of 10%. Other restocking fees may apply depending on the condition of the item or packaging. Store credit may be issued in lieu of the original payment method under certain circumstances such as 1) clearance merchandise 2) original payment type unavailable.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via ground service (UPS or FedEx Ground) or use insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone. Just give us a call, we'll work it out to your satisfaction!
Special policy for end-of-year purchases: Items purchased between Thanksgiving and December 17th can be returned until New Years Day. (extending beyond the normal 30 day limit)
Most orders will be ready after 5:00 pm the same day if received by 11:00 am (Monday through Friday). Orders placed after 11:00 am or on the weekend before Noon can be ready the same day if you would kindly alert us by phone that you placed an order (by calling 317-842-4140 - option 1). Unless special arrangements are made in advance, orders requesting in-store pickup need to be picked up within 10 days or a 10% restocking fee will be charged.
You may follow the progress of your order by returning to www.bgindy.com and clicking on the "My Account" button.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.
Orders under $200 and under 5 lbs. ship for a flat $9.99.
Orders over $200 and under 5 lbs. ship for free using standard ground.
Heavier orders will carry weight-based surcharges. You'll have the chance to estimate shipping before proceeding to checkout.
Expidited order handling and shipping is available upon request. Please call us to make arrangements. Expidited shipping methods from UPS or FedEx will cost more.
Gift Cards will be sent via USPS at no additional charge
Sorry, but we do not ship outside of the Continental U.S.
PRICES AND INFORMATION
This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an email.
ONLINE SECURITY & PRIVACY
We never make your e-mail address, postal address, or other personal imnformation available to other companies or organizations. If you supply us with your e-mail address, you may receive periodic messages from us with information on new products, services or upcoming events. If you later decide you no longer wish to receive such messages, it's easy to opt-out by following the 'unsubscribe' link or by using a form on bgindy.com. Or, you can let us know by sending an email or calling us.
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RETURNS & REFUNDS
- Time: You have 30 days from purchase to request a refund.
- Method of Refund: Refund will be applied to the original form of payment.
- Product Condition: Product must be new or like new condition in order to return.
- Refund Contact Info: Contact the store at which you purchased the item about a refund. You can find store hours, addresses, email and phone numbers on our Store Locator page.
- Charges: Customer is responsible for any shipping costs related to the return.