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BGI Service Department: Focused on E-bikes 

Experienced & skilled technicians - Our technicians are factory-trained and appropriately certified. On a regular basis, our team performs diagnostic services,  preventive maintenance, and component replacement on e-bikes. Our team can handle anything your e-bike might need, whether it is a complex electrical issue or a simple flat tire.

Fully supported systems - Our technicians support the electronic systems of most top-quality brands of e-bike. These brands are supported: Trek (includes Electra), Fazua, Bosch, Hydrive, Shimano STEPS, Giant (includes LIV and Momentum), and Yamaha.  
Partially supported brands - For other brands of e-bikes, BGI can service the traditional mechanical bicycle components, but not the electronic aspects. For example, we can replace the chain on such bikes, but cannot service the electric drive system.  We frequently service the tires, wheels, brakes and shifting of such bikes.

Aftermarket e-power kits are not serviceable - BGI does not support aftermarket e-bike kits. We will not perform any services on bikes equipped with aftermarket motor kits. Simply put, we believe that adding a power kit to a traditional bicycle is unsafe. Those bikes were not designed to handle the additional stress that motors create. We reserve the right to refuse service on any product we deem unsafe.

Bring your keys & charger!

To service your e-bike, we must have your e-bike's charger and keys. Please remember to bring them to the shop along with your e-bike.

Electric / E-bike Service Packages

E-Bike Level 1 Service


Safety inspection of frame, fork, wheels, components, & cables

Adjust brakes and shifting systems

Properly torque all fasteners: nuts & bolts

Chain lubrication

E-component diagnostic check and firmware updates

Test ride for proper operation

E-Bike Level 2 Service


Includes everything in Level 1, plus:

Inspect for worn or damaged components

Adjust all bearings

Minor wheel truing

Minor frame cleaning

Lubricate cables and components

Hydraulic brake service

E-Bike Level 3 Service


Includes everything in Level 2, plus:

Detailed cleaning of frame, fork, and wheels

Components removed, cleaned ultrasonically, and reinstalled

Major wheel truing (lateral, radial, dish, and tension)

Additional E-Bike Services

Most services are available on an a la carte basis, including services on electrical/electronic systems, or mechanical bicycle systems. 

Battery testing

Firmware updates

System programming / configuration / customization

Smartphone integration



When you bring your bike to Bicycle Garage Indy for maintenance or repair, you’ll receive a thorough assessment, an accurate estimate, and reliable completion of all service. Whether you need a minor adjustment or a major overhaul, we promise that your bike is in good hands.


Bicycle Garage Indy guarantees that all service work is free of defects in both materials and workmanship for ninety days. This warranty does not cover accidents, neglect, abuse, misuse, or normal wear. In no event shall Bicycle Garage Indy be liable for any damages, whether incidental, consequential, or otherwise.