ELECTRIC / E-BIKE SERVICE

BGI Service Department: Focused on E-bikes 

Experienced & skilled technicians - Our technicians are factory-trained and appropriately certified. On a regular basis, our team performs diagnostic services,  preventive maintenance, and component replacement on e-bikes. Our team can handle anything your e-bike might need, whether it is a complex electrical issue or a simple flat tire.

Fully supported systems - Our technicians support the electronic systems of most top-quality brands of e-bike. These brands are supported: Trek (includes Electra), Fazua, Bosch, Hydrive, Shimano STEPS, Giant (includes LIV and Momentum), and Yamaha.  
 
Partially supported brands - For other brands of e-bikes, BGI can service the traditional mechanical bicycle components, but not the electronic aspects. For example, we can replace the chain on such bikes, but cannot service the electric drive system.  We frequently service the tires, wheels, brakes and shifting of such bikes.

Aftermarket e-power kits are not serviceable - BGI does not support aftermarket e-bike kits. We will not perform any services on bikes equipped with aftermarket motor kits. Simply put, we believe that adding a power kit to a traditional bicycle is unsafe. Those bikes were not designed to handle the additional stress that motors create. We reserve the right to refuse service on any product we deem unsafe.